Refund and cancellation information

Effective 17 October 2026. This page explains how cancellation and refund questions relate to this informational website. Browsing or preparing an enquiry does not create a payment. A question about an actual purchase must be assessed against that transaction and applicable consumer protections.

1. No website charge to reverse

josefernandomartinusa.online has no checkout, payment form, paid account or subscription. It does not take a deposit when you ask about motorcycle or scooter parts. Opening an email draft cannot debit a card or transfer money. Consequently, there is no website browsing fee or enquiry payment for this page to refund. If you see an unfamiliar charge, identify the actual merchant and transaction rather than assuming that completing this form created it.

2. Changing or withdrawing an enquiry

Before sending, you can edit or discard the draft in your email application. If you have already sent a question, you can send a clarification or say that you no longer wish to pursue it. A follow-up message does not recall the original email or prove that either message was received. Seek acknowledgement when the change matters. Withdrawing an initial enquiry is different from cancelling a separately accepted purchase or delivery arrangement.

3. Purchases arranged through another channel

If you later buy a part from JOSE FERNANDO MARTINS PECAS, the item, seller, payment and agreed arrangements determine what needs to be reviewed. Keep the receipt, item reference, written quotation and relevant correspondence. This informational page does not create an additional voluntary return period, warranty promise or restocking fee. It also does not remove rights arising from an actual purchase. Conditions for one transaction must not be assumed to apply to every other transaction.

4. Information for a return or payment concern

Explain what you purchased, when and from whom, and describe the problem or requested change. Include a transaction or receipt reference when available and a suitable way to reply. A concise part description and the nature of a compatibility or condition issue are more useful than unnecessary identity documents. Do not send passwords, complete card details or bank access credentials. Confirm a suitable channel before supplying documents or any additional financial information needed for a particular case.

5. Items, condition and safe handling

For a concern about a physical part, describe its condition and any fitting or use that has taken place. Preserve the item and relevant packaging or documentation where available, without treating possession of packaging as a blanket condition on legal rights. Obtain return instructions before sending an item to an address, to avoid misdirected parcels. If the issue may affect vehicle safety, seek appropriate technical advice before further use; this website cannot inspect or diagnose a component remotely.

6. Assessment and timing

There is no automated refund approval or reimbursement function on this website. This page does not promise a fixed response, collection or repayment timetable because no particular sale or payment is being processed here. Relevant legal deadlines and rights still apply to an actual transaction. Any proposed resolution should identify the item, amount when relevant and next steps. A draft-opening message is not an acceptance of a return, an authorization number or confirmation that money has been returned.

7. Mandatory consumer protections

Where Brazilian consumer law applies, statutory remedies and any applicable right to withdraw from an eligible purchase remain available. Their application depends on the facts, including how the purchase was concluded and the nature of the issue. This page does not impose a general 'no refunds' rule or require you to waive a claim. If a disagreement remains, you may seek guidance from an appropriate consumer-protection body or other competent authority.

8. Contact and record of your request

Direct a written transaction-related request to JOSE FERNANDO MARTINS PECAS, CNPJ 00.136.541/0001-41, at AVENIDA PARANA, 4391, SANTA CANDIDA, CURITIBA - PR, 82620-360, Brazil. The website also prepares drafts to [email protected], but delivery has not been verified; do not treat an unacknowledged draft as a completed formal request. Keep copies and any delivery evidence appropriate to your situation. The Terms of use explain the enquiry process, and the Privacy policy explains information associated with it.

Related information: Company details · Contact · Privacy policy · Terms of use.